Last updated: August 2026
At Royal Aqua Plus, your privacy and data confidentiality are of paramount importance. This Privacy Policy outlines how we collect, handle, protect, and utilize your personal information when you browse our website, place orders, book service tickets, or request quotes.
1. Information We Collect
- Account & Contact Details: Name, delivery address, billing address, phone number, and email address.
- Order & Service History: Purchased purifiers, filter kits, maintenance logs, warranty registration, and technician service notes.
- Technical & Log Data: IP address, device type, browser information, and session cookies for shopping bag persistence and security authentication.
2. How We Use Your Data
Your information is collected solely to:
- Fulfill orders, dispatch hardware, and schedule doorstep installation visits.
- Send automated filter replacement reminders and annual maintenance contract (AMC) service renewal alerts.
- Process secure digital payments through licensed payment gateways (Razorpay, UPI).
- Prevent fraudulent transactions and secure user accounts.
3. Payment Data Security
Royal Aqua Plus does not store debit/credit card numbers or CVVs on our servers. All financial transactions are processed securely through PCI-DSS Level 1 compliant payment gateways via 256-bit encrypted TLS connections.
4. Contacting Our Data Protection Officer
If you have any questions or wish to request data modification or deletion, please reach out to:
Royal Aqua Plus
Besides BSNL Exchange Office, Opp.to.Busstand, (Via: Liberty Showroom, 37D, near Jain Temple, Indira Nagar, Hosur, Tamil Nadu 635109, India
Phone: +91 97871 71712
Email: support@royalaquaplus.local