We are dedicated to total customer satisfaction. If you encounter any issue with your purchase, our transparent return and refund process ensures peace of mind.
1. 7-Day Return Eligibility
- Unused domestic RO purifiers and filter cartridges in their original unopened packaging may be returned within 7 days of delivery.
- Items that have already been installed, plumbed into raw water lines, or used with non-standard fluids cannot be returned due to hygiene regulations, but are fully protected under warranty service.
2. Damaged or Defective Items
If you receive a unit with missing components, cosmetic flaws, or transit damage, our support team will immediately arrange a doorstep pickup and ship a brand new replacement unit at zero cost to you.
3. Refund Processing Timeline
- Approved refunds are initiated within 24 to 48 hours following warehouse receipt and technical inspection.
- The refund amount will be credited back to your original payment method (Bank Account, UPI, or Credit/Debit Card) within 3 to 5 banking days.
4. Contact for Returns
To initiate a return or exchange, contact our support team with your Order ID:
Helpline / WhatsApp: +91 97871 71712
Email: support@royalaquaplus.local